PAYMENT

We accept American Express, Mastercard, and Visa. All credit card transactions are conducted on a secure server. We also accept Venmo and Paypal. Custom works of art can also be paid by check.

ORDER TURNAROUND TIME

All prints are made to order in California. For any order placed through our website, please allow a 10 day lead time until your item(s) are ready for shipment. All changes to your order including cancellations must be made within 24 hours of placing your order. We try to accommodate rush orders when possible but please contact us before placing your order at hello@allisoncosmos.com.

SHIPPING

We offer FREE domestic shipping!!! All orders will ship Ground by UPS or Fedex. Once you place your order, you will receive an e-mail within 72 hours confirming that your order has gone into production and that your card has been charged. You will receive another e-mail once the item has shipped with tracking information. 

A signature is required upon delivery for all orders over $500 and ALL original works. The Art and Design of Allison Cosmos is not responsible for additional shipping fees if you are not available to receive your package. Customers can select to “ship with no signature required” at checkout. Should you waive signature upon delivery, neither UPS/Fedex nor The Art and Design of Allison Cosmos can be held responsible for your package once it is left at your door. We regret we cannot deliver to PO Boxes or military addresses. International orders shipping outside the US please contact us directly at hello@allisoncosmos.com At this time we do not accept online orders for shipment to international addresses. Should you need to ship your items to multiple destinations, you will need to place multiple orders.

PRIVACY POLICY

We do not share any of your information with anybody ever. 

DAMAGE

Despite our very best efforts to prevent it, items are occasionally damaged during shipping. Should this happen it is important that you keep all of the original packaging and contact us within 3 days of receiving the item. We will try to replace or repair your item (if possible) and reship as soon as UPS/FedEx has inspected and obtained possession of the original package and the replacement products are available for shipment. BEFORE you send back the item please include a print out of any email communication regarding the issue along with the merchandise you are returning.

The Art and Design of Allison Cosmos is not responsible for missing packages or any damage that occurs in return shipping. We encourage you to pack and seal the merchandise safely and securely, ideally in its original packaging. We recommend insuring the item for its full value. Once we receive the merchandise, the return will be processed within 72 hours you will receive a confirmation e-mail.

RETURNS

It is our hope that you are 100% happy with your work(s) of art. At this time we are not able to accept returns on original works, custom artworks or prints made to order. Should there be an issue with your purchase, we want to know about it! Please contact us at hello@allisoncosmos.com

TAXES

Sales tax will be added to all orders, unless exemption is specifically requested and documentation is approved.

(Please note: Allow up to one week before placing tax-exempt orders. We are unable to refund sales tax for orders placed prior to tax exemption approval.) We require a signed resale certificate and a copy of seller’s permit. 

CUSTOM

We DO create custom works of art just for you! Send us your ideas, color palette along with dimensions and photos of the space and we can provide you with a proposal. Typically we do sketches and/or samples to communicate concepts and wishes. A 1/2 down deposit and signed contract is required on all custom works. Please email us for more details, we look forward to working with you.

WHOLESALE AND “TO THE TRADE”

Please email us at hello@allisoncosmos.com to inquire about wholesale or “to the trade” processes, minimums and pricing. 

A current copy of your Resale Certificate or other tax exempt paperwork is required for us to withhold applicable sales tax. Please contact us for documentation required for each U.S. state. Payment is required before your order can be fulfilled.

Without prior written consent, you may not offer for sale any artworks by Allison Cosmos online or to wholesalers, distributors, resellers, retailers, or freight forwarders/drop shippers for other retailers. You may sell to your end consumers only.

SHARING, COPYRIGHT AND LICENSING

We are flattered that you would like to share things you see on this website and other social media. Please let us know if you wish to share any images and kindly credit all images/artworks to Allison Cosmos. 

ALL works are copyrighted. If you are interested in speaking with us about licensing, please reach out and let us know, we’d love to speak with you!